Responsible Gambling

At Winning Days we are committed to safer gambling and to protecting players across Canada. We want play to be entertaining and kept under control, so we provide practical tools, clear information and easy access to help. If you ever feel your play is becoming a concern, we encourage you to use the controls below or contact our support team for assistance.

Player protection principles

We take a responsible approach to account safety and controlled play. Our goal is to make sure customers can set sensible limits, pause activity when needed and get help quickly. We respect privacy and act promptly when a player requests changes to their account or assistance.

Activity-control tools

You can manage your play directly from your account. Tools are available to help you control how much and how often you play, and our support team can help if you prefer a staff-assisted setup.

Setting deposit limits

Players can set daily, weekly and monthly deposit limits to control spending. Limits can be adjusted in account settings, but increases may be subject to a waiting period to encourage careful changes.

Loss limits

Loss limits let you cap net losses over a chosen period. These are useful to prevent chasing and to keep play within a budget. Loss limits can be set or removed via your account or with help from support.

Time limits and account breaks

Session reminders and cool-off periods are available to reduce long sessions. You can set a short time-out for a few hours or days, or request a longer account break if you need time away from play.

Self-exclusion

If you need a longer break, self-exclusion is an option. Choosing self-exclusion will lock your account for the selected period and stop marketing contacts. If you decide to return after the exclusion ends, you may need to complete a reactivation process with our support team.

Signs of problematic behaviour

Watch for changes such as spending more than planned, borrowing to play, hiding activity, neglecting responsibilities or feeling unable to stop. If any of these apply, consider using limits, a time-out or self-exclusion and seek support.

Tips for maintaining control

Set a budget before you play and stick to it. Use daily or weekly deposit limits, enable session reminders and avoid chasing losses. Treat play as entertainment only and avoid mixing gambling with financial stress or alcohol.

Professional help and support organisations

If you need specialist support, consider reaching out to local services such as ConnexOntario or international services like Gambling Therapy. You can also contact Gamblers Anonymous for peer support. For immediate assistance with account controls, contact our support team through live chat or email from your account dashboard.